Exchange and Return of Goods in the La Sincère Online Store
At the La Sincère online store, we value our customers and strive to provide comfortable shopping conditions. If for any reason you want to return or exchange a product, we follow the standards and practices applicable in online retail to make this process simple and clear.
Right to Return Goods
When purchasing goods from our online store, you have the right to cancel the purchase within 14 days after receiving the item. This applies to all products except:
• Products made to order or according to the customer’s individual requirements.
• Goods that cannot be returned for hygienic or sanitary reasons (e.g., cosmetics or underwear if the packaging has been opened).
• Goods whose expiration date is near.
Return Conditions
For a product to be eligible for return, it must:
• Be in original packaging.
• Show no signs of use.
• Be accompanied by a receipt or proof of purchase.
If the product is damaged or its packaging is violated, we reserve the right to refuse the return or offer a partial refund.
How to Process a Return
1. Contact us: Write to us through the feedback form on the website or send a request to our email, stating the order number and the reason for the return.
2. Pack the product: Ensure the product is safely packaged to avoid damage during transportation.
3. Send the product back: Return the product to the address specified in the instructions provided by our support service.
Refunds
After receiving the product and checking its condition, we will refund your money within 14 business days. The refund will be made using the same method as the payment.
Product Exchange
If you want to exchange a product, for example for a different size or color, follow the same procedure as for a return, indicating in your request that you want to make an exchange.
Who Pays for Return Shipping?
In case of a return due to a defect or an error on our part, we cover the return shipping costs. If you are returning the product for personal reasons (color or size doesn’t fit, etc.), the customer pays for the shipping.
Contact Information
If you have any remaining questions about returns or exchanges, our support team is always ready to help. Contact us through the feedback form on the website or by the phone number provided.
At La Sincère, we strive to make your shopping experience convenient and safe, and we are always ready to help resolve any issues!