Privacy Policy
La Sincere is committed to protecting the privacy of its customers and users. Accordingly, we have developed this Privacy Policy, which governs the collection, use, disclosure, transfer, and storage of customer data. Our online activities are conducted in accordance with all applicable European Union regulations and legislation, as well as the legislation of the Republic of Estonia. Please read our Privacy Policy.
Collection and Use of Personal Data
Personal data is data that La Sincere collects when entering into a contract with an individual or for the purpose of communicating with them.
Personal data of a regular customer may be collected in the following ways:
- by providing contact information (including your name, postal address, phone number, email address, preferred method of communication) on our website;
- by using the website through customer account data or via cookies;
- by making a purchase or order in our online store, saving data on the buyer’s contact information or preferences (La Sincere may ask you to voluntarily provide personal data and personal information in certain sections of the website. Required personal data may include name, address, postal code, email address, phone number, and other data).
Collection of Other Data
We also collect non-personal data – data that cannot be directly linked to a specific individual (gender, age, language preferences, location).
We may also collect data on aggregated customer activities in our stores and on our website. This data is summarized and used so that we can provide customers with more useful information and understand which sections of our website, products, and services are of greatest interest to them. In this Privacy Policy, aggregated data is referred to as non-personal data.
Processing of Personal Data
By entering data in the Online Store and providing the corresponding confirmation, the Consumer grants the right to collect and process the Consumer’s personal data (full name, contact phone number, parcel delivery address and/or home address, email address), as well as to transfer personal data to the logistics partner for the purpose of delivering the goods.
The online store is entitled to use the Consumer’s place of residence or location address to send advertising and other information to the Consumer.
The Consumer has the right to prohibit the collection and use of their personal data at any time, except in cases where this is necessary for the recovery of debt under the contract or for the delivery of goods.
The use of electronic personal data for direct mailing purposes is carried out only with the separate consent of the Consumer.
Encrypted data exchange with banks when paying for purchases ensures the security of the Consumer’s personal banking details, and the online store does not have access to them.
Use of Collected Personal Information
We use the collected personal data to inform customers about news, promotions, and upcoming events of La Sincere. A customer who does not wish to receive our newsletter or notifications about products that may interest them can remove themselves from the target group at any time. We also use the collected personal data to deliver goods and fulfill our obligations to customers.
For better customer service, La Sincere may disclose information about individual users to a third party that provides services to La Sincere and is bound by contractual obligations to maintain the confidentiality of the transmitted information. For example, a third party is our partner responsible for transporting goods sold in the online store.
Protection of Personal Data
La Sincere takes all precautions (including administrative, technical, and physical) to protect customers’ personal data. Only authorized persons have access to modify and process data.
Security
All personal data of the buyer that becomes known during visits and purchases in the La Sincere online store is considered confidential information. An encrypted communication channel with banks ensures the security of the buyer’s personal data and banking details.
Terms and Changes to the Privacy Policy
By using our website or submitting an application to participate in the loyalty program, you confirm your agreement with these principles and terms. We reserve the right to make changes to the general terms of the privacy policy if necessary, notifying all regular customers thereof.
For any questions or comments regarding the privacy policy or data processing, please contact us at lasincere.baltia@gmail.com or by phone at +372 56996710.
La Sincere is the controller of personal data and transfers the personal data necessary for making payments to authorized payment processors.